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MLHA
PO Box 4701
Portsmouth, NH 03802-4701
tel 603.436.2958
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Leading empowered teams for service quality
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Two-day seminar conducted by trained MLHA facilitators designed to impact the skills necessary to lead empowered employees. It's important for everyone in a leadership position to be a cheerleader and coach in order to reinforce the improved performance Service Quality Institute's programs generate. Seminar is interactive. Focuses on strategic standards and processes, empowerment, coaching, feedback, and teamwork.
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Attaining excellence for local government
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A one-day workshop which focuses on increasing understanding of customer service elements, sharpening coaching skills for continual improvements and sparks new strategies for enhancing the service level.
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Five Star Service for hotels
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A one-day workshop designed to help the hospitality industry maintain and enhance service standards. In this industry, providing good service is essential to survive. With Five Star Service you can teach and reinforce service skills for improving and sustaining the service level.
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